Returning items is the most painful experience while shopping. At TheChangeInitiative.com we decided to make it hassle free and a pleasant experience. You don't like the product? you can return it within 7 days with no questions asked as long as it is shipped back in its original condition (unopened and unused). Please fill out the return form and send us the pictures of the product to start the return process.
Kindly send back the item to The Change Initiative - 201, Falcon House, Green Community, DIP 1, Dubai, U.A.E. P.O. Box 114706. If you request a pickup service for the items to be returned, a charge of 50 AED will be applied.
Refund process: Once the product has been evaluated and it’s eligible for return, we will issue a store credit that you can use to order a replacement item or you can use it on your next purchase. It will be valid for 90 days
If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please fill the return form with pictures and videos of the item showing the fault or damaged part within 7 days and we will then start investigating the problem.
You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Please send the item at The Change Initiative - 201, Falcon House, Green Community, DIP 1, Dubai, U.A.E. P.O. Box 114706. Upon receipt, it will be submitted for the routine evaluation and testing.The Change Initiative cannot be held responsible for any damages while in transit for return.
If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.
Should you decide that you do not want a replacement and the return request was received within 7 calendar days from the date of receipt, we will issue a store credit valid for 3 months from the issue date. Kindly note that we are unable to process a cash refund.
If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.
Products we can’t refund or replace
• Diapers, Panty liners, Pads and Tampons
• Baby wipes
• Milk & Nutrition items
• Potty training items
• Maternity Belt
• Personalized items
• Products with extended delivery time
• Items on sale
• Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
• Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
• Items that were sealed and require their hygienic levels to be intact from the manufacturer
Further exceptions are mentioned along with the product description.
If you have any further queries we will be delighted to help through our email: firstname.lastname@example.org
Refunds will be done only through the Original Mode of Payment: If you purchased your product by Credit Card or Paypal, we will credit your card/Paypal. If you paid COD (Cash on Delivery), you will be given online credit.
Please note that the online credit expires within 90 days from issue date.